Return / Refund Policy
Effective date: 2 November 2026
1. Digital educational service
KQC supplies live online lessons rather than physical products. There are no physical goods to return. Refunds relate to unused tuition or qualifying interrupted services.
2. Eligibility and calculation
A student or parent/guardian may request cancellation and a refund of unused tuition. The refund is calculated from the date the request is received through the official WhatsApp channel. The standard calculation is: monthly tuition actually paid / 30 x remaining eligible days. Discounted tuition is calculated using the discounted amount actually paid. Classes stop upon receipt of the cancellation/refund request.
3. Before classes start
If no paid class has been taken, the tuition amount is refundable, less non-refundable payment gateway, card or bank transaction fees actually incurred, where legally permitted. References to a ‘100% refund’ mean 100% of eligible unused tuition before such transaction fee deductions.
4. Student absences
A scheduled lesson missed by the student counts as a lesson even when advance notice was given; it does not ordinarily qualify for a makeup class or refund. Teacher-side cancellations are normally compensated with a weekend makeup lesson. If a replacement lesson cannot be provided, a refund for the affected lesson may be issued upon request.
5. Exceptions
Unused tuition is generally refundable when a valid request is made. However, where enrollment is terminated for serious harassment, abuse or inappropriate conduct, KQC’s stated policy is that unused tuition is not refunded, subject to any mandatory rights under applicable law. Teacher retention fees already earned during long leave are non-refundable, except where the assigned teacher leaves and a replacement is not accepted, as described in the Cancellation & Leave Policy.
6. How to request
Send the request through WhatsApp at +92 313 4413224, state the reason for the request, and provide sufficient information to verify the student and original payment. Requests meeting the published policy are approved; the stated reason is used for administration and does not itself create a discretionary right to refuse an otherwise eligible refund.
7. Timing and method
KQC will initiate or process an approved refund within seven working days following verification. Funds will be returned to the original payment method. The bank or payment provider may take additional time to post the refund. Non-refundable transaction charges may be deducted where applicable and lawful.
8. Recurring payments and family accounts
A refund/cancellation request stops future recurring payments for the affected student. If only one child in a family cancels, other children’s classes and payments continue. If the request is withdrawn before the refund is processed, lessons may resume by arrangement.
9. Disputes
For a payment dispute or chargeback, KQC may provide the payment and lesson records to the bank or payment provider and follow the relevant dispute process. Any statutory consumer rights take precedence over conflicting provisions.
Official address: House No. 23, Khaliq Street 7, Wapda Road, Shalamar Town, Lahore, Pakistan
WhatsApp: +92 313 4413224 | Email: info@knowledgequran.com